Dhaka Metro Rail Rules: Travel Guidelines for a Smooth Journey

The Dhaka Metro Rail is rapidly becoming one of the most efficient and preferred modes of transport in the city. With high-speed, air-conditioned trains and modern stations, it promises a cleaner and faster way to commute across Dhaka. But to ensure a smooth, safe, and respectful journey for everyone, it’s important to follow a set of well-established rules and guidelines.

Ticketing & Security

All passengers must carry a valid ticket or an MRT Pass before entering the station premises. Tickets must be presented upon request by metro staff. Every commuter is required to undergo a security screening before entering the platform area.

For the safety of all passengers, certain items are strictly prohibited on metro premises. These include sharp objects, hazardous chemicals, flammable substances, and large or unauthorized baggage. Adhering to these rules ensures a secure environment for everyone.

Conduct & Passenger Behavior

Respecting others while traveling is key to a pleasant ride. Smoking is strictly prohibited both in trains and within station areas. Eating and drinking are allowed only in designated spaces. When using your phone, keep your conversations brief and the volume low.

Be considerate about seating: priority seats are reserved for the elderly, differently-abled, pregnant women, and passengers with children. Let’s create a respectful and inclusive space for all.

Boarding, Disembarking & Safety

Always allow passengers to exit the train before boarding. Do not push or block the doors, and follow platform markings and station announcements. Metro staff are available at every station—please follow their guidance at all times, especially during emergencies.

Familiarize yourself with emergency exits and procedures. This knowledge could make a critical difference in an unforeseen situation.

Luggage & Personal Belongings

While small personal luggage is allowed, make sure it doesn’t obstruct walkways or doorways. Passengers are responsible for keeping their belongings safe and should never leave items unattended on trains or platforms.

Station-Specific Guidelines

Some stations may have unique arrangements due to design or crowd management requirements. Please follow posted instructions regarding queue formation, designated waiting zones, and escalator directions. Digital displays and public announcements provide real-time updates, so stay alert.

Health & Safety Protocols

During times of public health concerns, like a pandemic, follow all applicable health guidelines. This may include mask mandates, social distancing, and the use of hand sanitizers. Sanitizer dispensers are available at all major station entrances and exits.

General Safety Reminders

For your own safety:

• Stay behind the yellow line on the platform until the train comes to a complete stop.
• Hold handrails when standing or walking on a moving train.
• Be vigilant about your personal belongings and surroundings.
• Follow all posted signs and instructions from metro staff.

Emergency Procedures

In case of emergencies:

• Locate the nearest emergency exit or evacuation route.
• Use the emergency help points available on all platforms and inside trains.
• For medical issues, alert the nearest station staff immediately.
• Remain calm and follow instructions from metro personnel at all times.

Final Thoughts

The Dhaka Metro Rail represents a leap forward in urban transit, but its success depends on the collective behavior of its riders. By respecting the rules, helping fellow passengers, and staying alert, we can all contribute to a safe and efficient commuting culture in the city.

For updates, route info, and travel passes, visit the official website at www.dhakametro.org.