Dhaka Metro Rail Rules: Travel Guidelines for a Smooth Journey

The Dhaka Metro Rail is rapidly becoming one of the most efficient and preferred modes of transport in the city. With high-speed, air-conditioned trains and modern stations, it promises a cleaner and faster way to commute across Dhaka. But to ensure a smooth, safe, and respectful journey for everyone, it's important to follow a set of well-established rules and guidelines.

Ticketing & Security

All passengers must carry a valid ticket or an MRT Pass before entering the station premises. Tickets must be presented upon request by metro staff. Every commuter is required to undergo a security screening before entering the platform area.

For the safety of all passengers, certain items are strictly prohibited on metro premises. These include sharp objects, hazardous chemicals, flammable substances, and large or unauthorized baggage. Adhering to these rules ensures a secure environment for everyone.

What to Do: Essential Guidelines for Metro Users

Following these essential guidelines ensures a smooth and safe journey for everyone:

• Queue properly: Stand in line even if you have an MRT pass—courtesy matters.
• Boarding etiquette: Let others get off before you board the train.
• Platform safety: Stand behind the yellow line on the platform for your safety.
• Mind the gap: Be mindful of the gap between the platform and the metro rail coach.
• Escalator rules: Stand on the left side of escalators to allow others to pass.
• Priority seating: Leave designated seats for the elderly and those with special needs.
• Elevator courtesy: Give priority to people with special needs while using lifts.
• Navigation: Refer to the metro rail map to choose your destination.
• Accessibility awareness: Stay away from the yellow tactile paving built for the visually impaired.
• Cleanliness: Maintain cleanliness at all times—keep the metro clean for everyone.
• Noise levels: Speak in a low voice to respect other passengers.
• Security cooperation: Cooperate with security personnel at all times.
• Documentation: Always carry your MRT pass and keep it ready for inspection.
• Stay informed: Pay attention to announcements and guidance signs inside the train.

What NOT to Do: Important Restrictions

Avoid these behaviors to ensure safety and maintain a pleasant environment for all passengers:

• No smoking: Do not smoke anywhere on station premises—this is strictly prohibited.
• No rushing: Do not rush or jostle with other passengers while boarding or getting off trains.
• Gate courtesy: Do not jump over the entry and exit gates on the second floor of the station.
• Phone safety: Do not use mobile phones while boarding or getting off trains—focus on safety first.
• Door safety: Do not obstruct train doors or lean on the coach door.
• Audio courtesy: Do not leave mobile phone speakers switched on—use headphones.
• Seating etiquette: Do not occupy multiple seats—share the space fairly.
• General courtesy: Do not cause inconvenience to other passengers.
• Safety zones: Do not open the driver's cab door or stand in the path between two coaches.
• Food and drink: Do not eat or drink inside the train—wait until you reach your destination.
• Hygiene: Do not spit, except in designated areas.
• Vandalism: Do not attach posters, banners, or create graffiti in the metro rail area.
• Platform safety: Do not stick your head over the platform screen door to get a view of the metro rail.

Conduct & Passenger Behavior

Respecting others while traveling is key to a pleasant ride. Smoking is strictly prohibited both in trains and within station areas. Eating and drinking are allowed only in designated spaces. When using your phone, keep your conversations brief and the volume low.

Be considerate about seating: priority seats are reserved for the elderly, differently-abled, pregnant women, and passengers with children. Let's create a respectful and inclusive space for all.

Boarding, Disembarking & Safety

Always allow passengers to exit the train before boarding. Do not push or block the doors, and follow platform markings and station announcements. Metro staff are available at every station—please follow their guidance at all times, especially during emergencies.

Familiarize yourself with emergency exits and procedures. This knowledge could make a critical difference in an unforeseen situation.

Luggage & Personal Belongings

While small personal luggage is allowed, make sure it doesn't obstruct walkways or doorways. Passengers are responsible for keeping their belongings safe and should never leave items unattended on trains or platforms.

Station-Specific Guidelines

Some stations may have unique arrangements due to design or crowd management requirements. Please follow posted instructions regarding queue formation, designated waiting zones, and escalator directions. Digital displays and public announcements provide real-time updates, so stay alert.

Health & Safety Protocols

During times of public health concerns, like a pandemic, follow all applicable health guidelines. This may include mask mandates, social distancing, and the use of hand sanitizers. Sanitizer dispensers are available at all major station entrances and exits.

Emergency Procedures

In case of emergencies:

• Locate the nearest emergency exit or evacuation route.
• Use the emergency help points available on all platforms and inside trains.
• For medical issues, alert the nearest station staff immediately.
• Remain calm and follow instructions from metro personnel at all times.

Final Thoughts

The Dhaka Metro Rail represents a leap forward in urban transit, but its success depends on the collective behavior of its riders. By respecting the rules, helping fellow passengers, and staying alert, we can all contribute to a safe and efficient commuting culture in the city.

Remember, these guidelines aren't just rules—they're the foundation of a respectful, safe, and efficient transit system that benefits everyone. When we all follow these practices, the metro becomes not just a mode of transport, but a symbol of modern, civilized urban living.

For updates, route info, and travel passes, visit the official website at www.dhakametro.org.